GENERAL

Gambling at an online casino should be seen purely as a form of entertainment. However, a small percentage of individuals may experience difficulty maintaining control over their gambling habits. It is important to recognize that gambling should never be considered a way to generate income or recover from financial loss. Monitoring both time and money spent at Moonwin online casino is a valuable habit.

If you find yourself spending beyond your means, or if gambling begins to disrupt your everyday life, we strongly recommend taking action. Measures such as setting Personal Limits, requesting Self-Exclusion, or reaching out to independent support services can be helpful steps.

PERSONAL LIMITS

To support responsible gaming, we offer tools that allow you to set Personal Limits. These can help you manage your gambling by restricting deposits, losses, wagering, individual game sessions, or overall activity. Limits can be set daily, weekly, or monthly. To apply any of these limits, please contact our support team via the Chat button or by emailing [email protected].

Limits may be adjusted at any time. Decreases take effect immediately, while increases are confirmed via email and apply only after the previous limit expires. This process is designed to prevent impulsive changes.

  • Deposit Limit: Restricts the amount you can deposit within a set time period.
  • Loss Limit: Sets a cap on losses calculated based on your initial deposit, not your winnings. For instance, if you deposit €50, apply a €10 loss limit, and win €1,000, the loss limit still applies to the original €50.
  • Wager Limit: Limits the total amount wagered over a defined period.
  • Cooling-Off Period: Temporarily suspends deposits and promotional access. Withdrawals are allowed. Account reactivation is automatic after expiration.
  • Self-Exclusion: Temporarily or permanently blocks access to your account and all promotional offers. Deposits and withdrawals are disabled during this period. Account access is restored automatically once the period ends.
  • Session Limit: Restricts time spent gambling. When reached, you will be logged out automatically. The limit can range from 6 to 1,000,000 minutes.

SELF-EXCLUSION BY REQUEST

If you wish to stop gambling for a specified or indefinite time, you may email [email protected]. We will immediately block access to your account and remove you from promotional communications.

While self-excluded, account login and withdrawals are disabled. To withdraw remaining funds, please contact our support team. They will assist you within a reasonable timeframe. Please note that account verification may still be required before processing any funds.

EXTERNAL HELP

If you need professional support, consider reaching out to these organizations:

PROTECTION OF MINORS

Access to the Casino is restricted to players aged 18 or older. The Casino actively monitors and prevents underage access, including verifying user identity when necessary. Any user found to be under the legal age will have their account access revoked immediately.

Despite these efforts, the online environment can still present opportunities for minors to bypass restrictions. We strongly urge parents to participate in safeguarding their children from gambling sites. The following software may assist in this effort: